These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of the Route XK Planner application and associated services (collectively, the “Service”) operated by Balanced Answers Unipessoal Lda (“we”, “us”, “Company”).
By accessing or using the Service, including creating an account or making a purchase on our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must stop using the Service immediately.
Your continued use of the Service following any changes to these Terms constitutes acceptance of those changes.
You must be at least 16 years old, or the minimum legal age in your jurisdiction to enter into a binding contract, to use the Service. By using the Service, you represent and warrant that you meet this requirement.
If you are using the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms, and references to “you” include both you and that entity.
Route XK is a route optimisation and navigation service providing route planning, team collaboration tools, and productivity features for personal and professional use. The Service is accessible via mobile applications on iOS and Android, with account management available through our website.
We reserve the right to add, modify, suspend, or remove features or functionality at any time, with or without notice. We do not guarantee that any specific feature will remain available.
To access the Service, an account will be created for you upon purchase, or you may be asked to register. You agree to:
We reserve the right to suspend or terminate your account if we detect misuse, fraudulent activity, or a breach of these Terms.
The Service offers paid subscription plans (“Subscriptions”) that provide access to premium features. Available plans, their pricing, and billing periods are disclosed on the website at the time of purchase. We may offer various billing periods and pricing structures, which may change from time to time.
By subscribing, you explicitly acknowledge and agree that:
IMPORTANT: Your subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.
Renewal charges will be applied at the then-current subscription rate for your selected plan. We will process the renewal charge on or around the day your current subscription period ends.
All payments are processed securely via third-party payment processors through our website. By providing your payment details, you:
We do not store your full card details. Payment data is handled directly by our payment processor in compliance with applicable security standards.
If a payment fails, we may:
You are responsible for ensuring sufficient funds and a valid payment method at all times. We are not liable for any loss of access caused by payment failure due to issues on your end.
We may adjust subscription fees at any time. We will provide at least 15 days’ prior notice of any price change via email or notice on our website. The new rate will apply at your next renewal. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
We may offer new subscribers an introductory period at a reduced rate (“Trial Period”). Where such an offer is available, the applicable price and duration will be clearly disclosed at the time of purchase.
During the Trial Period:
IMPORTANT: Cancelling your account does not automatically cancel your subscription. To cancel, you must contact our support team as described in Section 6 below.
We reserve the right to modify, suspend, or discontinue introductory offers at any time without prior notice. Introductory pricing is limited to one per person and may not be combined with other offers.
You may cancel your subscription at any time by contacting our support team at [email protected] . Please include your account details and cancellation request in your message.
Upon cancellation:
Cancellation takes effect prospectively — it does not waive any outstanding payment obligations for the current billing period.
Note: Forgetting to cancel before a renewal date does not entitle you to a refund of the renewal charge. You are responsible for cancelling in advance of any renewal date if you do not wish to be charged.
All subscription fees are non-refundable except:
To request a refund, contact our support team at [email protected] with your account details and reason for the request. Refund requests are evaluated on a case-by-case basis.
We reserve the right to decline a refund request if:
EU residents: You may have a statutory right of withdrawal within 14 days of subscribing, where service has not yet been fully performed. California residents: California-specific cooling-off rights apply in addition to this policy.
We encourage you to contact us directly at [email protected] before initiating any chargeback or payment dispute with your bank or card issuer.
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:
We maintain records of subscription activations, renewals, account activity, and communications, which may be submitted as evidence in any dispute resolution process.
If a dispute is resolved in our favour, the full subscription amount plus any associated processing fees may be charged back to you.
Certain subscription plans permit multiple users under a single organisation account. For team or business accounts:
By using the Service, you agree to use it only for lawful purposes and in accordance with these Terms. You agree to:
You must not:
The Service and all its contents — including text, images, logos, software, algorithms, routes, and data — are the intellectual property of Balanced Answers Unipessoal Lda and/or its licensors, and are protected by applicable intellectual property laws.
Subject to these Terms, we grant you a limited, personal, revocable, non-transferable, non-sublicensable licence to access and use the Service for your own lawful personal or professional use.
You may not:
All rights not expressly granted under these Terms remain reserved by Balanced Answers Unipessoal Lda.
If you upload, submit, or transmit content to the Service, you grant Balanced Answers Unipessoal Lda a worldwide, non-exclusive, royalty-free licence to use, store, reproduce, and modify such content solely for the purpose of operating and improving the Service.
You represent and warrant that:
The Service integrates with or relies on third-party APIs, SDKs, and services including but not limited to mapping providers, analytics platforms, and payment processors. Your use of these components may be subject to the respective terms and privacy policies of those third parties.
We are not responsible for the content, accuracy, availability, or practices of any third-party services. Any disputes with third-party providers must be resolved directly with them.
Our collection and use of your personal data is governed by our Privacy Policy. By using the Service, you agree to our data practices as described therein.
To assist in payment management and fraud prevention, we may share non-personal transaction metadata with our payment processors. By using the Service, you consent to this processing. To withdraw consent, contact us at [email protected] .
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
We do not guarantee:
We are not responsible for any harm, loss, or injury arising from reliance on route guidance provided by the Service, including use while operating a vehicle. Always exercise independent judgment when making routing or navigation decisions. Use the Service at your own risk.
Connectivity limitations, device performance, and geographic data coverage may affect the quality of the Service and do not entitle you to a refund or credit.
To the maximum extent permitted by applicable law, Balanced Answers Unipessoal Lda and its affiliates, directors, employees, and agents shall not be liable for:
In any case, our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us in the six months preceding the claim, or (b) €50, unless otherwise required by applicable law.
Some jurisdictions do not permit the exclusion or limitation of certain types of liability. To the extent such laws apply to you, the above limitations may not fully apply.
You agree to defend, indemnify, and hold harmless Balanced Answers Unipessoal Lda, its affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to:
You may stop using the Service at any time. To cancel your subscription, you must contact our support team — simply ceasing to use the Service does not cancel your subscription or billing obligations.
We reserve the right to suspend or terminate your access to the Service, with or without notice, if:
Upon termination, your right to access the Service ceases immediately. Any outstanding payment obligations at the time of termination remain due. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Limitation of Liability, Indemnity, and Dispute Resolution — will continue to apply.
These Terms are governed by the laws of Portugal unless mandatory local laws apply. If any part of these Terms is unenforceable, the rest will remain in effect.
By clicking any button labelled “Start Trial”, “Subscribe”, “Pay”, “I Agree”, or similar, you are submitting a legally binding electronic signature and entering into a binding contract under these Terms.
You consent to receiving contractual communications, notices, and disclosures electronically via email or through the Service interface.
We may update these Terms from time to time. If changes are material, we will provide at least 30 days’ prior notice via email or a prominent notice on our website.
Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.
Assignment: We may assign these Terms or any rights under them without your consent. You may not assign any of your rights or obligations under these Terms without our prior written consent.
Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
For questions, support, billing enquiries, refund requests, or legal notices, please contact us at:
Email: [email protected]
Balanced Answers Unipessoal Lda
Last updated: April 2026